Returns & Refunds

At Aura Vale, customer satisfaction is important to us. If you experience any issue with your order, we are here to help.

Eligibility For Returns

To qualify for a return or replacement, items must be unused, in original condition, and reported within 14 days of delivery.

Damaged Or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact our support team with photos and your order information so we can review the issue and provide assistance.

Refund Process

Approved refunds will be processed back to the original payment method. Please allow several business days for the refund to appear depending on your payment provider.

Non-Returnable Items

For hygiene and safety reasons, certain personal care items may not be eligible for return once opened or used.

Contact Support

If you have questions about returns or refunds, please contact our support team for assistance.