Shipping Policy

Shipping Information

Thank you for shopping with Aura Vale. We are committed to providing a smooth and reliable delivery experience for all customers.

Order Processing

Orders are typically processed within 1–3 business days after payment has been confirmed. Orders are not processed on weekends or public holidays.

Shipping Times

Shipping times may vary depending on your location, carrier availability, customs clearance, and seasonal demand. Estimated delivery times are provided for guidance only and are not guaranteed.

Tracking Information

Once your order has been shipped, tracking information will be sent to your email address. Please allow time for tracking updates to appear.

Incorrect Shipping Information

Customers are responsible for ensuring shipping information is entered correctly during checkout. We are not responsible for delays or lost packages caused by incorrect addresses.

Delivery Delays

While we aim to ensure timely delivery, delays may occasionally occur due to external factors beyond our control such as customs inspections, weather conditions, or courier issues.

If you have any questions regarding shipping, please contact our support team.